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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil적중율 높은 시험덤프, ITIL-4-Specialist-Monitor-Support-Fulfil최고품질 덤프문제

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil 시험요강:

주제	소개
주제 1	Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.
주제 2	Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.
주제 3	Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.
주제 4	Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
주제 5	Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.

최신 Peoplecert IT Infrastructure Library ITIL-4-Specialist-Monitor-Support-Fulfil 무료샘플문제 (Q142-Q147):

질문 # 142
What practice should be used together with the 'service request management' practice to ensure that third parties will adjust their level of service to the needs of the organization?

A. Service catalogue management
B. Service desk
C. Service level management
D. Supplier management

정답：D

설명：
The supplier management practice ensures that suppliers and their performance are managed appropriately to support the seamless provision of quality services. When used together with service request management, supplier management helps ensure that third parties adjust their level of service to the organization's needs by setting clear expectations and monitoring supplier performance through contracts and agreements (SLAs).
Supplier Management: This practice focuses on maintaining and improving supplier relationships, including negotiating and enforcing SLAs, ensuring that third-party services align with organizational requirements.
Option B ("Supplier management") is the correct answer because it ensures that third-party service levels are aligned with the needs of the organization through proper management and oversight.
Incorrect Options:
Option A (Service level management): This focuses on managing internal service levels rather than external suppliers.
Option C (Service desk): The service desk handles user requests but does not manage third-party suppliers.
Option D (Service catalogue management): This defines available services but does not manage third-party performance.

질문 # 143
Which monitoring and oven! management activity is MOST LIKELY to involve partners and suppliers?

A. Providing information about how services that utilize internal and externally provided components, enable value fill customers.
B. Providing consultancy on how to design and develop new IT services
C. Providing application programme interface (APIs) that integrate with the service provider's monitoring and event management systems
D. Defining monitoring and event thresholds for all services delivered by the service provider

정답：C

설명：
Partners and suppliers often provide APIs to integrate external components with the service provider's monitoring and event management systems. This is critical for ensuring that services with both internal and external dependencies can be monitored cohesively, ensuring a seamless operation.
Defining thresholds and providing service information (Options A and B) are more internal activities managed by the service provider.
Providing consultancy on service design is unrelated to monitoring and event management.

질문 # 144
Which of the following automation tolls will help to integrate service desk with other practice in the service provider's value streams?

A. Work prioritization tools
B. Survey tools
C. Reporting tools
D. Workflow management tools

정답：D

설명：
Workflow management tools help integrate the service desk with other practices in the service provider's value streams by automating and managing the flow of tasks and information across different ITIL practices. These tools ensure that incidents, service requests, and changes flow seamlessly between the service desk and other functions such as incident management, problem management, and change enablement.
Workflow management tools ensure that tasks are assigned, monitored, and completed efficiently, promoting integration between service desk operations and other processes within the organization's service value system.
Survey tools and reporting tools are used for gathering feedback and generating insights, but they don't actively manage or integrate workflows between practices.
Work prioritization tools assist in task prioritization but don't facilitate integration between different practices in the value stream.

질문 # 145
An organization is having Issues with their incident management practice, it wants to address the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge-sharing between teams and individuals.
Which of the following statements a CORRECT?

A. Teams that share responsibility should celebrate heroes and should nut slime successes awl failures
B. Teams that share responsibility should bounce incidents between them and other teams
C. Teams that share responsibility cannot have only one person that sees an Incident through to resolution
D. Teams that share responsibility should be encouraged to engage experienced people in the process

정답：D

설명：
In ITIL 4, the Incident Management practice emphasizes the need for collaboration, efficient response, and leveraging expertise to resolve incidents quickly and minimize their impact. The correct approach to addressing issues like collective responsibility and improving knowledge-sharing is to ensure that experienced individuals are involved in the process.
Engaging Experienced People (Answer C - Correct): ITIL promotes collaboration and knowledge-sharing within and between teams. Engaging experienced people ensures that incidents are handled by those with the requisite skills and knowledge, which improves both the speed of resolution and the learning opportunities for others involved. This is in line with the Collaborate and Promote Visibility guiding principle, where cross-team collaboration is encouraged to enhance service restoration and continual improvement.
Hero Mentality and Failing Together (Answer B - Incorrect): While recognizing achievements is important, ITIL advises against promoting a "hero culture" where individuals are solely credited for resolving incidents. Instead, it encourages collective responsibility and learning from both successes and failures. The focus should be on continuous learning and improvement, rather than celebrating individual success in a team-oriented environment.
Seeing an Incident Through to Resolution (Answer A - Incorrect): Even in teams where responsibility is shared, ITIL recommends that there should be clear ownership of incidents to ensure accountability. It's crucial that one person or a defined team tracks the incident from start to finish, even if multiple people contribute to the resolution.
Bouncing Incidents Between Teams (Answer D - Incorrect): ITIL discourages the practice of bouncing incidents between teams, as this can lead to delays, confusion, and poor resolution times. Instead, clear responsibility and communication are key to effective incident resolution.
ITIL 4 Reference:
Incident Management Practice: Focuses on ensuring efficient and quick restoration of service by involving the right people and sharing knowledge across teams.
Collaborate and Promote Visibility Guiding Principle: Encourages involving experienced individuals and sharing knowledge to improve outcomes.

질문 # 146
Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?

A. The effectiveness of the monitoring and event management approach is measured and reported
B. Trends are analysed and used to predict the event occurrence
C. Detected events are interpreted and acted upon, where relevant
D. The key users of the monitoring data and their requirements are identified

정답：D

설명：
For the success factor of establishing and maintaining models that describe events and monitoring capabilities, it is critical to identify the key users of the monitoring data and understand their requirements. This ensures that the monitoring approach is tailored to meet the specific needs of those who will act on the data, thus improving the effectiveness of the monitoring and event management process.

질문 # 147
......

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil인증시험은 현재IT인사들 중 아주 인기 잇는 인증시험입니다.Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil시험패스는 여러분의 하시는 일과 생활에서 많은 도움을 줄뿐만 아니라 중요한 건 여러분의IT업계에서의 자기만의 자리를 지키실 수 잇습니다.이렇게 좋은 시험이니 많은 분들이 응시하려고 합니다,하지만 패스 율은 아주 낮습니다.

ITIL-4-Specialist-Monitor-Support-Fulfil적중율 높은 시험덤프: https://www.itcertkr.com/ITIL-4-Specialist-Monitor-Support-Fulfil_exam.html

Alan Ward Alan Ward

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퍼펙트한ITIL-4-Specialist-Monitor-Support-Fulfil최고품질덤프샘플문제최신버전덤프자료

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil적중율 높은 시험덤프, ITIL-4-Specialist-Monitor-Support-Fulfil최고품질 덤프문제

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil 시험요강:

최신 Peoplecert IT Infrastructure Library ITIL-4-Specialist-Monitor-Support-Fulfil 무료샘플문제 (Q142-Q147):

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